"Extract was an easy, clear choice for Cott to partner with. Extract is very knowledgeable about the legislation (nationwide) around redaction. They are staffed with experienced, skilled programmers, analysts and executive management who know how to integrate their knowledge into a best in class product solution. Extract is a true partner to Cott. They are easy to do business with and their values are consistent with Cott’s--they are very customer centric! Cott couldn’t be happier with the decision they made three years ago."
Support Contact Info
The Extract Systems Support Portal is the fastest way to access technical support. We encourage you to use the Portal to log and track all your support issues. If you need to speak to a technical support person, please use the portal to log your issue and someone will call you promptly.
If you are an existing customer and don’t have a user-id for the portal, please send an email to self-service@extractsystems.com with the subject “password for support portal” and we will create your account.
Your email should include your:
Name
Company name
Phone number
Email address
If you are an existing customer and have an account but have forgotten your password, send an email to self-service@extractsystems.com with “send my password” in the subject and your password will be emailed to you.
Technical Support Info
Phone:
1-877-778-2543 (inside U.S.) or
(608) 216-7950.
Technical Support for all of Extract Systems software
products is available weekdays between 8 a.m. and 5 p.m. CST, except on official business holidays.
E-mail:
support@extractsystems.com.
We will respond within 24 hours (and usually in
less than 60 minutes during normal business hours).
Non-support questions or concerns may be directed to:
Extract Systems, LLC
6418 Normandy Lane, Suite 200
Madison, WI 53719
Phone: (877) 778-2543 or (608) 216-7950
Fax: (608) 216-7960
E-mail: sales@extractsystems.com